FAQ / Help

General FAQs

Our Mission: To Make Hiring Human, Smart, and Successful

The Smart Job Club was founded on a simple belief: that the right job can transform a life, and the right person can transform a company. Yet, the path to that connection is often cluttered, impersonal, and inefficient.

We built this platform as the solution—a club where membership means access to a better way. For the job seeker, it’s a launchpad for ambition. For the employer, it’s a strategic partner in growth.

Our ecosystem delivers on this promise through three pillars:

  1. Smarter Matching: We leverage technology and human insight to move beyond surface-level matches, focusing on potential, culture, and shared goals.

  2. Curated Opportunities & Talent: Quality over quantity. We foster an environment where every listing and every profile represents a genuine opportunity for growth.

  3. Practical Tools for Success: We provide the resources—from profile builders to hiring analytics—that empower both sides to present their best and make confident decisions.

The result isn’t just a filled position or a new job title. It’s the beginning of a partnership where both the individual and the company are set up to thrive. Welcome to the club.

Smart Job Club is more than a job board. We’re your career partner. We provide personalised coaching, intelligent matching that goes beyond keywords, and practical tools—all designed to connect ambitious talent with innovative startups and scaling companies. Think of us as your launchpad, not just a listing.

We are committed to protecting your personal data. Smart Job Club is fully GDPR compliant and is a registered data controller with the UK Information Commissioner’s Office.  This means we adhere to strict principles of lawfulness, fairness, and transparency in all our data processing activities. Your rights are central to our operations

Support Desk Access and Service Commitment
Smart Job Club provides dedicated user support to ensure you receive the maximum benefit from our platform and services.

Available Contact Channels:

Our Service Level Commitment:
We strive to acknowledge and begin addressing all support requests within two (2) business days of receipt. We will provide a substantive response or a clear plan for resolution within this timeframe. Please note that resolution times for complex issues may vary, and we will communicate this proactively.

We appreciate your partnership and are here to support your goals.

Job Seeker FAQs

Yes, it’s completely free to join. We believe in unlocking opportunity, not putting up barriers. As a member, you’ll get personalised profile guidance, access to roles that match your ambition, and direct support to help you land the right role.

Apply in Minutes, Make a Lasting Impression
Finding your next opportunity is simple:
1. Browse & Discover: Explore our curated list of roles at innovative startups and scale-ups.
2. Select Your Match: Click on the job that aligns with your skills and ambitions.
3. Apply with Ease: Follow our streamlined steps—this usually means uploading your CV or completing a short form designed to highlight your potential, not waste your time.
We’ve simplified the process so you can focus on what matters: making a great connection.

https://youtu.be/OS4MsClxsiQ

You can upload your CV during registration or when applying. You can update it anytime by submitting a new version.

https://youtu.be/OS4MsClxsiQ

That’s a great question! For specialised services like this, we maintain a list of vetted partners we’re happy to recommend. In the meantime, we’d be glad to send you some starter templates to point you in the right direction.

Your Profile Works for You 24/7
While you can apply directly to posted jobs, your profile is also working on your behalf. We use your stated skills, experience, and career preferences to match you with relevant opportunities. If we identify a role where you’re a standout fit, we’ll make the connection directly. It’s a smarter, more passive path to your next opportunity.

 

Often, yes. Employers may reach out directly if they’re interested in your profile.

To help you get discovered by employers searching our database, your profile is visible by default. If you’d prefer a more private search, you can easily anonymise your CV in your settings—this way, employers can see your skills without your personal details until you’re ready to connect.

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Beyond job matching, we provide the resources you need to succeed—all for free. Access our curated hints, tips, best practices, and podcast series whenever you like. And remember, for direct and specific advice, our dedicated Service Desk is ready to assist. Just submit a ticket, and we’ll point you in the right direction.

https://smartsupport.on.spiceworks.com/portal/registrations.

Just contact support and we’ll process your request within two working days.

https://smartsupport.on.spiceworks.com/portal/registrations

Employer FAQs

The SmartJob Club is a self-service posting dashboard here is a quick guide to it’s use: https://youtu.be/zdaaoFj57aY

Yes. As part of our SmartAdvisor, SmartConsultant and SmartPartner offerings.  Find out about these enhanced services on the Web site: https://smartresourcesolutions.com

Absolutely. We’re designed with startups and growing businesses in mind, offering flexible support and simple hiring tools.

Basic access is free. Additional recruitment or consulting services may carry a fee, and all pricing is transparent.

Once you submit your job or request support, we share matched candidates with you directly.

Yes. We can assist with shortlisting, phone screening, and interview coordination this service is contained in enhanced packages not on the Job Portal.

Absolutely. Our mission is to help you build better teams. Through Smart Job Club, you can improve hiring processes, plan your workforce strategically, and streamline onboarding—all for free as part of SmartStart. For more comprehensive solutions, explore our premium packages designed to scale with your needs.

Yes. We can highlight your company story, culture, and values when promoting your roles.

ight now, all applications are conveniently delivered directly to your nominated email  for easy tracking. We’re excited to let you know that further features are being added to the employer dashboard  to give you even more control and insight.